Warranty covered periods (years)
MANUFACTURER1 YEAR2 YEAR3 YEAR5 YEAR
DiamondAccessories, Temperature Thermal Koisk, Thermal IPC + Black BodyPTZ, DHI-ASI7213X-T1, Doorbell, FloodlightRecords & CamerasBetween 12/01/2018~03/31/2019 Records & Cameras
Uniview BrandedAccessories, Temperature ThermalPTZRecords & CamerasBetween 12/01/2018~03/31/2019 Records & Cameras
TitaniumAccessories, Temperature ThermalPTZRecords & Cameras
H-seriesAccessoriesPTZ, DoorbellRecords & Cameras, Temperature Thermal
Emerald
HanwhaRecorders & Cameras (*warranty through manufacturer)
AkuvoxIntercom & Access Control & IP Phone with proof of invoice
Seagate HarddriveHDD
Western Digital HarddriveHDD
HDACameras & PTZOnly Cameras Before 4/1/2019
Any BrandPoE switch, Power Box, PoE, Repeater, Injector, Splitter, Cables, Connectors, Video Balun, Testers, Monitors, Ubiquiti server, Cabinet Lock box

NOTICE OF RETURN POLICIES AND AFTERSALES ISSUES

Thank you for purchasing ENS’s products. We are committed to providing reliable products and services to our customers.

After-sale Services: If you run into any technical issues with our product or even if you believe that the product you received is defective, please first call our Telephone Technical Support at the first instance. Our team of experts will assist you with your problems and will also provide you with a helpful return should that be deemed necessary.

Return Policy: Within 30 days of purchase, we accept: returns, store credit, and refund. You must first contact our Technical Support Team/Customer Service to obtain an RMA Form. You must fill this form and attach it to the returning package. Returns without a properly filled RMA Form attached to the packaging will not be accepted. Returned products must not be defective (other than clear quality defects) and all original accessories and packaging must be in place to qualify for a full refund or store credit. Otherwise, it will be at our discretion to either make a partial refund or to reject your return.

Outside of the 30 day return period stated above, we only accept returns by reason of clear quality defects after Telephone Technical Support yielded no success.

We reserve the right to determine whether or not the returned product has quality defects. Please note that quality defects do not include physical damages and damages caused by misuse or mishandling. We will notify you within seven business days of our determination and upon our approval, we will issue a refund or credit within fifteen business days. Returned products must not be defective (other than clear quality defects) and all original accessories and packaging must be in place to qualify for a full refund or store credit. Otherwise, it will be at our discretion to either make a partial refund or to reject your return.

Please cooperate with our technical support team prior to any attempts of returning a product. Failure to cooperate may result in a delayed or denied refund. All shipping charges for returning products are the responsibility of the purchaser.